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Important information

Frequently Asked Questions and Rules

Review the basic rules, accommodation instructions, and steps required to finalize your reservation.

Equipment How do you use the washing machine?

Before using the washing machine, review the specific instructions available at the accommodation.

  1. Load the clothes without overloading the drum.
  2. Add detergent to the appropriate compartment.
  3. Select the appropriate program based on the type of clothing.
  4. When finished, remove the clothes and leave the door slightly open.

Do not use unauthorized products or tamper with the installation.

Basic rules What are the general accommodation rules?
  • Smoking is prohibited inside the accommodation.
  • Pets are not allowed.
  • It is not permitted to stick, nail, or attach objects to the walls.
  • The property must be kept in good condition throughout the stay.
Coexistence Can I have visitors?

Yes, but any visit must be reported in advance to the property owners or the accommodation’s responsible team. Unannounced visits and overnight stays by people not included in the reservation are not permitted.

Coexistence What are the quiet hours?

Quiet hours are from 22:00 to 08:00. During this period, loud music, loud conversations, gatherings, and any activity that could disturb the neighbors should be avoided.

Maintenance How often should cleaning be performed?

Cleaning the accommodation is mandatory and must be carried out at least once or twice a month, depending on the length and conditions of the stay.

Guests must keep the kitchen, bathroom, appliances, and common areas clean.

Check-in What should I do with the sets of keys?

Upon receiving the keys, the guest must check that the set is complete and take a photo as proof.

All sets provided must be returned complete during check-out. The loss or absence of any key may result in a charge for replacement or lock change.

Check-in and check-out Are photos of the accommodation taken?

Yes. A photographic and video record will be made before check-in and after check-out.

This record documents the condition of the property, furniture, equipment, and items provided to the guest.

Reservation What is the process for formalizing a reservation?
  1. Send an inquiry indicating the city, dates, number of guests, and accommodation of interest.
  2. The team will confirm availability, price, and terms.
  3. The necessary documentation will be requested to verify the guest’s identity.
  4. The contract or booking document will be sent for review and signature.
  5. The booking will be formalized once the specified payment or deposit and written confirmation have been received.
  6. Check-in and access instructions will be sent before arrival.

Availability is not held until final confirmation is received.

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