1. Purpose
This Payment and Security Deposit Policy governs the financial terms applicable to bookings managed by Room To Move, including the payment method, security deposits, and the conditions for their refund.
These terms form an integral part of the Booking Terms and Conditions.
2. Accepted payment methods
Room To Move currently accepts the following payment methods:
- Bank transfer.
- Cash, when expressly authorized by Room To Move.
No booking will be considered confirmed until the agreed payment has been received, where applicable.
3. Payment confirmation
The customer must make the payment following the instructions provided by Room To Move.
The booking may remain pending until the corresponding amount has been received and verified.
Room To Move may request proof of payment to expedite validation.
4. Currency
All amounts are expressed in euros (€).
If the customer uses a bank account or payment method in another currency, any fees or differences resulting from the exchange rate will be borne by the customer.
5. Security deposit for long-term stays
For long-term stays, a security deposit equivalent to one month’s rent may be required to guarantee compliance with the obligations arising from the stay.
The existence and amount of the security deposit will be communicated to the customer before the booking is confirmed.
6. Security deposit refund
The security deposit will be refunded once the stay has ended and after verifying that:
- the accommodation is handed over in suitable condition;
- there is no damage attributable to the guest;
- there are no outstanding amounts due;
- the keys or other items provided during the stay have been returned;
- the agreed accommodation conditions have been met.
Where applicable, the refund will be made using the method agreed upon by the parties.
7. Partial or total withholding of the security deposit
Room To Move may withhold all or part of the security deposit in the event of, among others, the following circumstances:
- damage to the property or its furnishings;
- loss of keys or access devices;
- extraordinary cleaning expenses resulting from improper use;
- breach of the stay conditions;
- utilities or other outstanding amounts where this has been agreed.
The retention will be limited to the amount necessary to cover the losses incurred.
8. Additional Expenses
The customer will be responsible for any extraordinary expense arising from improper use of the accommodation, including, where applicable:
- repairs for damage;
- replacement of furniture or equipment;
- extraordinary cleaning;
- replacement of keys or access devices;
- other costs directly incurred as a result of non-compliance with the stay conditions.
9. Billing
Where applicable, Room To Move will issue the corresponding invoice or supporting document in accordance with applicable legislation.
The customer may request an invoice by providing the necessary details.
10. Non-Payment
In the event of non-payment or failure to comply with the agreed financial obligations, Room To Move may:
- cancel the booking before the start of the stay;
- deny access to the accommodation until the situation is regularized;
- take legal or extrajudicial action to recover outstanding amounts;
- offset, where legally applicable, the amounts owed against the deposit.
11. Price Changes
The prices published on the website are for information purposes and may vary depending on:
- availability;
- length of stay;
- season;
- current promotions;
- specific features of the accommodation.
The final price will be the one accepted by both parties during the booking confirmation process.
12. Payment Security
Room To Move takes reasonable measures to ensure the security of payment-related information.
However, the customer is responsible for verifying that the bank details used to make the transfer were provided directly by Room To Move.
It is recommended not to make payments to accounts other than those officially communicated by the company.
13. Contact
For any inquiries related to payments, billing, or deposits, the customer may contact:
Room To Move
Holder: ANECA
Email:
j.vicensbuenavida@gmail.com
Phone:
+34 660 862 396