1. Purpose
This Cancellation Policy governs the conditions applicable to the modification, cancellation, and refund of amounts related to bookings managed by Room To Move through the website https://room2moveas.com.
Each accommodation may have specific cancellation conditions depending on its location, length of stay, availability, or agreements with the owner.
2. Booking requests
Submitting a booking request through the website or via WhatsApp does not constitute a confirmed booking.
The booking will only be considered valid once Room To Move expressly communicates its acceptance and, where applicable, the agreed payment has been received.
Until the booking has been confirmed, either party may withdraw the request without penalty.
3. Cancellation policy
The cancellation conditions will be communicated to the customer before the booking is confirmed.
Depending on the accommodation, one of the following options may apply:
A) Cancellation not permitted
At certain accommodations, it will not be possible to cancel the booking once it has been confirmed.
In these cases, the amounts paid will be non-refundable, unless applicable law provides otherwise.
B) Cancellation with advance notice
At other accommodations, it will be possible to cancel the booking by giving at least one (1) month’s notice before the scheduled check-in date.
Once that period has elapsed, the conditions communicated to the customer during booking confirmation will apply.
4. Late cancellations
If the customer requests cancellation after the permitted cancellation period for the relevant accommodation has expired, Room To Move may apply the financial conditions previously accepted by the customer.
5. Refunds
Where refunds of amounts paid are applicable, the refund will be made, whenever possible, using the same payment method used by the customer.
Processing times will depend on the relevant financial institution.
Room To Move shall not be responsible for the processing times of banks or payment service providers.
6. Booking modifications
Changes to the dates, length of stay, or accommodation will be subject to availability.
Room To Move cannot guarantee that a requested modification can be accommodated.
If the change involves a price variation, the customer will be informed before confirming the modification.
7. No-show
If the guest does not arrive on the scheduled start date of the stay and has not informed Room To Move in advance, the booking may be considered canceled.
In these cases, the financial terms previously accepted by the customer may apply.
8. Early departure
If the guest decides to leave the accommodation before the scheduled departure date, there will be no automatic right to a refund for unused nights, unless expressly agreed between the parties.
9. Cancellation by Room To Move
Room To Move may cancel a booking if any of the following circumstances arise:
- subsequent inability to provide the accommodation;
- technical or structural issues affecting safety;
- force majeure;
- false information provided by the customer;
- breach of the booking conditions;
- non-payment or breach of the agreed financial terms.
Whenever possible, Room To Move will offer alternative accommodation with similar characteristics or refund the corresponding amounts.
10. Force majeure
Room To Move shall not be liable for cancellations resulting from extraordinary circumstances beyond its control, such as:
- natural disasters;
- fires;
- floods;
- labor disputes;
- administrative restrictions;
- pandemics;
- serious breakdowns;
- general utility supply interruptions;
- any other situation of force majeure.
In these cases, an appropriate solution will be sought, taking into account the circumstances of each case.
11. Right of withdrawal
In accordance with Spanish and European consumer protection regulations, the right of withdrawal does not apply to accommodation services booked for specific dates or periods of performance, provided that the consumer is informed of this before booking.
12. Contact
For any inquiries related to cancellations or refunds, the customer may contact:
Room To Move
Email:
j.vicensbuenavida@gmail.com
Phone:
+34 660 862 396