1. Purpose
This policy regulates the check-in and check-out times and conditions for accommodations managed by Room To Move.
Its purpose is to ensure the proper organization of arrivals, departures, and the cleaning and preparation of the accommodations.
2. Check-in Times
Vacation stays
The usual check-in time is:
5:00 p.m. to 8:00 p.m.
Long-term stays
The usual check-in times are:
- 10:00 a.m. to 1:00 p.m.
- 5:00 p.m. to 8:00 p.m.
The exact arrival time must be coordinated in advance with Room To Move.
3. Arrivals Outside the Established Hours
Check-ins outside the indicated hours must be requested in advance and will be subject to availability.
Room To Move cannot guarantee the possibility of checking in outside the usual hours.
In some cases, additional conditions may apply, which will be communicated to the guest in advance.
4. Guest Identification
Before the keys are handed over or access to the accommodation is granted, all guests must provide the documentation required under Spanish law.
Room To Move may deny access when the required documentation is not provided.
5. Key Handover or Access
Access to the accommodation may be provided through any of the following systems, depending on the property:
- personal key handover;
- lockbox;
- smart lock;
- any other access system authorized by Room To Move.
Access instructions will be communicated before the start of the stay.
6. Check-out Time
The accommodation must be vacated before 12:00 p.m. on the day of departure.
At check-out, the guest must:
- completely vacate the accommodation;
- return the keys or access devices, where applicable;
- leave the property in a reasonable state of order and cleanliness;
- report any incident that occurred during the stay.
7. Departures Outside the Established Hours
Check-out after 12:00 p.m. will only be possible when expressly authorized by Room To Move.
Authorization will depend on the availability of the accommodation and the scheduling of cleaning or new reservations.
Lack of authorization may result in additional charges if the delay causes losses or prevents the accommodation from being prepared for the next guests.
8. Luggage
Unless expressly agreed otherwise, Room To Move does not guarantee the possibility of storing luggage before check-in or after check-out.
When it is possible to offer this service, the guest will be informed in advance.
9. Condition of the Accommodation
During check-out, Room To Move may check the general condition of the property to verify:
- the condition of the furniture and equipment;
- the absence of damage;
- the return of the keys;
- compliance with the conditions of the stay.
This check may be carried out in the presence of the guest or afterward, depending on the circumstances.
10. Forgotten Items
Items found after departure will be held for a reasonable period.
The guest may request their return, assuming the applicable shipping costs, unless the parties agree otherwise.
11. Non-Compliance
Failure to comply with this policy may result, as applicable, in:
- additional charges arising from late departure;
- compensation for damages caused;
- full or partial retention of the security deposit, where applicable;
- a claim for the losses caused.
12. Contact
For any questions related to access to the accommodation, the guest may contact:
Room To Move
Email:
j.vicensbuenavida@gmail.com
Phone:
+34 660 862 396