1. Purpose
These Terms and Conditions govern the request, reservation, and stay process for accommodation managed by Room To Move, owned by ANECA, available through the website:
Use of the website and submission of a reservation request imply full acceptance of these terms and conditions.
2. Reservation request
Requests made through the website form or via WhatsApp are for information purposes only.
Submitting a request does not constitute confirmation of the reservation.
The reservation will only be confirmed when Room To Move expressly communicates its acceptance of the request and, where applicable, the established payment conditions have been met.
3. Availability
All accommodation is subject to availability at the time of confirmation.
Although accommodation may appear listed on the website, it may become unavailable due to:
- previously confirmed reservations;
- maintenance work;
- technical issues;
- force majeure;
- any other circumstance preventing its use.
In the event of unavailability, Room To Move may offer alternative accommodation with similar characteristics, without any obligation for the customer to accept it.
4. Minimum age
The person making the reservation must be at least 21 years old and legally capable of entering into a contract.
Room To Move may request supporting documentation whenever it deems necessary.
5. Guest information
The customer agrees to provide truthful and up-to-date information throughout the request and reservation process.
Room To Move may cancel a reservation when the information provided is false, incomplete, or incorrect.
6. Reservation confirmation
A reservation will only be considered confirmed when:
- the accommodation is available;
- Room To Move has expressly accepted the request;
- the applicable financial conditions have been met;
- the required documentation has been received, where applicable.
Until then, neither party will have any contractual obligation.
7. Prices
Published prices are indicative and may vary depending on:
- length of stay;
- season;
- availability;
- promotions;
- specific features of the accommodation.
The final price will be the one communicated during booking confirmation.
8. Payment methods
Room To Move currently accepts:
- Bank transfer.
- Cash, where applicable.
The payment method will be communicated to the client during the confirmation process.
9. Security deposit
For long-term stays, a security deposit equivalent to one month’s rent may be required.
The return of the security deposit will be subject to:
- the accommodation is returned in good condition;
- the absence of damage attributable to the guest;
- compliance with the contractual obligations;
- there are no outstanding amounts.
10. Check-in
Vacation stays
5:00 p.m. – 8:00 p.m.
Long-term stays
10:00 a.m. – 1:00 p.m.
o
5:00 p.m. – 8:00 p.m.
Arrivals outside the established hours must be authorized in advance.
11. Check-out
The accommodation must be vacated before 12:00 p.m., unless expressly authorized by Room To Move.
Leaving outside the authorized hours may result in additional charges.
12. Rules during the stay
During the stay, the following are expressly prohibited:
- organize parties or events;
- smoke inside the accommodation;
- accommodate pets;
- carry out illegal activities;
- cause disturbance to neighbors or homeowners’ associations.
Likewise, any visitor must be reported in advance to the owner or manager of the accommodation.
Failure to comply with these rules may result in the early termination of the stay without the right to a refund when the seriousness of the situation warrants it.
13. Cleaning
For long-term stays, one or two cleanings per month may be carried out, in accordance with the specific conditions agreed for each accommodation.
The guest must provide access to authorized staff when such cleanings have been scheduled in advance.
14. Damages
The guest shall be responsible for any damage caused by them, their companions, or people who access the accommodation under their responsibility.
Room To Move may claim the amount corresponding to the repair, replacement, or replenishment of the affected goods.
15. Forgotten items
Items forgotten by guests will be kept for a reasonable period of time.
When the owner of the item requests its return, shipping costs shall be borne by the requester, unless otherwise agreed between the parties.
If the item has not been claimed after the retention period has expired, Room To Move may dispose of it in accordance with applicable regulations.
16. Cancellations
Cancellation terms may vary depending on the accommodation booked and will be expressly communicated to the customer before the reservation is confirmed.
At accommodations where cancellation is not permitted, this circumstance will be communicated in advance.
17. Force majeure
Room To Move shall not be liable when the provision of the service is impossible due to force majeure, including, among others:
- natural phenomena;
- fires;
- floods;
- labor disputes;
- administrative restrictions;
- pandemics;
- serious breakdowns;
- general supply outages.
In such cases, a reasonable alternative solution will be sought whenever possible.
18. Data protection
Personal data will be processed in accordance with the Privacy Policy published on this website.
19. Amendments
Room To Move may update these terms and conditions when necessary to adapt them to changes in the law, technology, or the provision of its services.
The current version will always be the one published on the website.
20. Applicable law
These terms and conditions shall be governed by Spanish law.
Any dispute arising from the interpretation or performance of these terms and conditions shall be submitted to the competent Courts and Tribunals in accordance with Spanish law and, where applicable, consumer protection legislation.