1. Data controller
In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are hereby informed that the personal data provided through this website will be processed by:
Data controller: ANECA
Business name: Room To Move
Tax ID: B81759029
Address: C/ Villanueva 33, 28001 Madrid, Spain
Email: j.vicensbuenavida@gmail.com
Telephone: +34 660 862 396
Website: https://room2moveas.com
2. Purpose of processing
The personal data provided by users may be used to:
- Manage information requests.
- Process booking requests.
- Confirm accommodation availability.
- Contact users before, during, and after their stay.
- Manage payments and invoicing where applicable.
- Manage booking-related issues.
- Comply with legal and tax obligations.
- Respond to inquiries received via forms, email, or WhatsApp.
- Improve the quality of the service provided.
Under no circumstances will the data be used for purposes incompatible with those described here.
3. Personal data we collect
Depending on how the user uses the website, we may collect:
Identification details
- First and last name.
- Email address.
- Telephone number.
Request details
- Requested accommodation.
- City.
- Check-in and check-out dates.
- Additional comments provided by the user.
Technical data
During browsing, certain technical data may be collected automatically, such as:
- IP address.
- Browser used.
- Operating system.
- Date and time of access.
- Pages visited.
- Cookies and similar technologies.
4. Legal basis for processing
The processing of personal data is based on:
- The consent given by the user when submitting forms.
- Taking pre-contractual measures requested by the data subject.
- Performance of the accommodation contract when there is a confirmed booking.
- Compliance with legal obligations.
- Room To Move's legitimate interest in improving its services and ensuring website security.
5. Data retention
Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected.
In particular:
- Information requests: for the time necessary to respond to the inquiry.
- Unconfirmed booking requests: for as long as the management process lasts.
- Confirmed bookings: for the periods legally required to comply with tax and administrative obligations.
- Data related to claims: for as long as legal liabilities may arise.
Once these periods have elapsed, the data will be securely deleted or anonymized.
6. Data recipients
As a general rule, personal data will not be sold or transferred to third parties.
However, they may be disclosed when necessary to:
- Public authorities.
- Competent authorities.
- Financial institutions for payment processing.
- Tax and accounting advisors.
- Technology providers that provide services for the operation of the website.
- Platforms necessary to provide the accommodation service.
All of them will process the data in accordance with applicable legislation and, where appropriate, under the corresponding data-processing agreements.
7. International transfers
In general, no international data transfers are envisaged.
However, certain technology providers used by Room To Move may process information outside the European Economic Area.
In these cases, only providers offering appropriate guarantees in accordance with the GDPR will be used.
8. Users' rights
Users may exercise the following rights at any time:
- Access to their personal data.
- Rectification of inaccurate data.
- Erasure of data where applicable.
- Restriction of processing.
- Objection to processing.
- Data portability.
- Withdrawal of consent when processing is based on it.
These rights may be exercised by submitting a written request addressed to:
Email:
The applicant may be required to prove their identity before the request is processed.
9. Complaints
If the user believes that their personal data is not being processed correctly, they may file a complaint with the Spanish Data Protection Agency (AEPD).
More information:
10. Information security
Room To Move adopts reasonable technical and organizational measures to protect personal data against:
- unauthorized access;
- loss;
- destruction;
- alteration;
- improper disclosure.
However, no information transmission or storage system can guarantee absolute security.
11. Electronic communications
When the user voluntarily provides their email address or telephone number, Room To Move may use these channels to respond to inquiries, manage reservations, and send communications relating exclusively to the requested services.
Commercial communications will not be sent without the user's prior consent when such consent is legally required.
12. Minors
The services offered by Room To Move are intended exclusively for persons over 21 years of age.
Personal data of minors is not intentionally collected.
If it is detected that a minor has provided personal information without the required authorization, such data will be deleted as soon as possible.
13. Amendments to this policy
Room To Move may update this Privacy Policy when necessary to adapt it to changes in legislation, technology, or the provision of services.
The current version will always be the one published on this website, indicating the date of the latest update.